Guided by Principles.

Inspired by Purpose.

These 8 Core Principles are the heart of every BestCareMatch™ connection.

8 Core Principles of BestCareMatch™—Transforming Senior Care in WA

Why Principles Matter

At BestCareMatch™, real values drive every placement and partnership. Here’s how our guiding principles protect families, empower providers, and shape the future of senior care in Washington.

Principle 1: Human-Centered Care Excellence

At BestCareMatch™, every family’s care journey begins with true, focused attention. We believe excellent senior care is personal—not just a process, but a relationship built on listening, understanding, and honoring each individual’s story.



What sets our approach apart:


Personal conversations, not algorithms: Your family is never reduced to a checklist or quota. We take time to understand your values, preferences, and hopes, ensuring our support is tailored and empathetic every step of the way.

Dedicated, one-on-one guidance: You’ll always work with a real local advisor who knows the communities and the care homes—not a call center or impersonal online portal.

Authentic, respectful connection: We build trust through dialogue, treating every decision with patience and dignity. Our goal is to make families feel genuinely heard, and providers truly valued.

Beyond technology: While we use modern tools to enhance service and convenience, we never let it replace genuine human connection. Your needs shape our recommendations, not automated systems.

This principle drives our every action:
From your very first inquiry, we commit to listening first—and then responding with guidance that’s grounded in compassion, knowledge, and deep respect for your unique circumstances. Human-Centered Care Excellence means you and your family are always at the heart of what we do.

Principle 2 : Privacy & Trust

At BestCareMatch™, safeguarding your privacy is a cornerstone of our service—never an afterthought. We understand that sharing personal details about your family, care needs, or your business is an act of trust. That trust is honored every step along your care journey.



How we put Privacy & Trust into action:


Confidential, family-first approach: Every conversation, document, and inquiry is treated as confidential. We only use your information for the purpose you intend—never for marketing or third-party leads.

HIPAA-level compliance: Your data is managed in strict accord with legal and ethical standards. We follow HIPAA guidelines, giving you control over what is shared and when, with full transparency at each stage.

No third-party sales or call centers: We guarantee you’ll never be contacted by outsiders or receive unsolicited calls because you reached out to BestCareMatch™. Only your dedicated advisor handles your case.

Careful provider vetting: Every care home and service partner is rigorously screened for privacy practices. We work only with those who share our commitment to safeguarding your information and providing respectful, compliant care.

Empowering your choices: You decide how and when your information is used. We ask for your explicit consent before connecting you with any provider, and you can opt out at any time—without pressure, hassle, or hidden steps.

Why it matters:
Privacy is fundamental to building true trust. By protecting your story, respecting your boundaries, and honoring your wishes, we ensure families and providers can explore care options in safety and confidence—knowing their decisions and identities remain secure.

BestCareMatch™ stands apart because we believe privacy isn’t just a legal duty—it’s a commitment we live by, making every step of the placement process dignified and secure.

Principle 3 : Transparency & Integrity

At BestCareMatch™, openness and honesty define every interaction. We believe families and care providers deserve clarity about their choices, the costs involved, and the placement process—so you can make informed decisions with total peace of mind.


How we embody Transparency & Integrity:


Upfront communication:
Every step, from your first inquiry to placement, is explained clearly—there are no rushed conversations, withheld details, or frustrating fine print. You’ll always know what to expect.

No hidden fees, no surprises—& always free for families:
We believe you deserve help, not invoices. BestCareMatch™ never charges families for placement advice, consultations, or ongoing support. Our guidance comes at no cost—always. What we say is what you pay—nothing more; for families, that’s always zero.

Honest recommendations:
We don’t steer families or providers toward any option for profit or quotas. Instead, our advice is unbiased and grounded in your needs, not incentives or third-party partnerships.

Full disclosure of process:
Any limitations, waiting lists, or special considerations are shared openly, so families and providers alike can make choices that truly fit their circumstances—without feeling rushed or misled.

Commitment to ethical standards:
We hold ourselves accountable to the highest levels of integrity. If an error occurs, we admit it, make it right, and learn from it—because trust is built through consistent action, not just words.

Why it matters: True transparency and integrity empower you to navigate senior care placement with confidence. You’ll never have to worry about hidden agendas, unexpected costs, or last-minute surprises. We earn your trust by keeping every promise, being upfront about every detail, and treating every person with respect.

Senior Care Placement You Can Trust—Always Free for Families

BestCareMatch™ is redefining what families and providers deserve from placement support—integrity in every conversation, and a transparent, family cost-free process from start to finish.

Principle 4 : Personalized Matching

At BestCareMatch™, every placement goes beyond simply filling a vacancy—we seek to understand life stories, honor individual preferences, and foster meaningful connections that truly fit.


Personalized matching means:


Listening beyond checkboxes:
We seek to understand each family’s values, cultural traditions, lifestyle needs, and care priorities. Instead of relying solely on forms or algorithms, your dedicated advisor engages in real conversations to appreciate unique personalities and circumstances.

Holistic consideration:
Every match assesses comfort, community, and compatibility—not just care needs, but family dynamics, routines, and life stage, ensuring each resident finds a home where they belong.

Dynamic guidance:
Placement isn’t a one-time event. We provide ongoing support before, during, and after each placement, adjusting recommendations as needs and preferences evolve over time.

Respect for individuality:
No two families are alike, and no two providers offer identical environments. We match residents and care homes with careful consideration for shared interests, familiar foods, languages, and activities—so each experience feels genuinely welcoming.

Transparent partnership:
Both families and providers are active participants in the process, never spectators. We facilitate direct introductions, encourage honest dialogue, and foster trust from the first contact.

Why it matters:
Personalized matching ensures every care journey starts with dignity and comfort, not compromise. By going beyond surface criteria, BestCareMatch™ delivers lasting placements—where families experience peace of mind and providers welcome residents who truly fit their home.
This deep commitment to personalization sustains stronger relationships, better outcomes, and a care experience defined by respect, empathy, and collaboration.

Principle 5 : Dual Commitment – Families & Provider

At BestCareMatch™, we recognize that lasting success in senior care depends on supporting both families searching for trusted homes and providers dedicated to compassionate care. Our dual commitment means neither side is overlooked—every relationship is valued, and every outcome is shared.


What makes our dual commitment unique:


Mutual Advocacy:
We champion the interests of families and care home owners equally, ensuring open communication, fair expectations, and support that extends beyond a simple placement.

Building True Partnerships:
Instead of acting as a gatekeeper or middleman, we foster respectful introductions, direct dialogue, and shared goals between families and providers. This approach encourages understanding and builds trust from the very first conversation.

Lasting Connections:
Our placement process goes beyond finding a “match.” We nurture genuine relationships, helping families feel welcomed and providers feel supported—promoting comfort, stability, and long-term satisfaction on both sides.

Protecting Everyone’s Interests:
By treating families and providers as partners, not clients or inventory, we prevent misunderstandings and advocate for fair, transparent agreements. Both parties are informed, empowered, and treated with dignity.

Ensuring Success for All:
We measure our effectiveness by the happiness of residents and the satisfaction of care providers. Follow-up, feedback, and ongoing support are integral to our process, strengthening every placement and building lasting community bonds.

Why it matters:
Dual commitment transforms the placement experience into a true collaboration, balancing the needs, wishes, and strengths of both families and providers. At BestCareMatch™, this principle ensures everyone benefits—creating a foundation for excellence, trust, and sustainable senior care throughout Washington.

Principle 6 : Results & Accountability

At BestCareMatch™, success isn’t measured by numbers alone—it’s defined by the stability, satisfaction, and well-being of every family and provider we serve. We believe in standing behind our work, taking full responsibility for every match, and continually improving through honest feedback.


How we live Results & Accountability:

Family Satisfaction as the True Measure:
Every placement is followed up with genuine check-ins to ensure that families feel comfortable, supported, and happy with their new care environment. Your ongoing contentment is the ultimate benchmark of our success.

Provider Commitment:
We don’t disappear after a placement is made. Providers know we’re available for guidance, troubleshooting, and ongoing support, helping them maintain high standards for residents and their business.

Proactive Problem Solving:
If challenges arise, we respond quickly and directly—addressing concerns, resolving issues, and adapting solutions to prevent recurrence. Our team takes ownership of outcomes, never shifting blame or avoiding tough conversations.

Continuous Tracking & Improvement:
Results are reviewed not just at the point of placement, but throughout the entire care journey. Feedback from families, providers, and community partners is used to refine our methods and foster better outcomes for future matches.

Transparent Accountability:
We stand behind every recommendation and placement. If something falls short of expectations, we work with you to make it right—and we document lessons learned to drive improvement across the board.

Why it matters:
Results matter, but only when paired with true accountability. At BestCareMatch™, you can trust that we’re invested in your experience and outcomes—today, tomorrow, and throughout your care journey. Our promise is simple: we’ll always own our part, seek honest results, and be by your side if you need us.
Let me know if you’d like to illustrate this with a specific story or add a community testimonial!

Principle 7: Quality Assurance & Safety

At BestCareMatch™, we know that true confidence in senior care comes from diligent oversight and a relentless dedication to safety—never from shortcuts or assumptions. Our commitment to quality assurance is more than a promise: it’s an active, ongoing process that safeguards families, supports providers, and raises the standard for the entire industry.

How we pursue Quality Assurance & Safety:

Rigorous vetting and screening:
Every provider in our network undergoes a thorough evaluation—background checks, training validation, compliance audits, and interviews. We only recommend homes that demonstrate consistent excellence in care, ethics, and safety practices.

Regular monitoring, not “set and forget”:
Our relationship with providers doesn’t end after initial approval. We schedule regular site visits, maintain open communication, and actively gather feedback from residents and families to confirm ongoing safety and satisfaction.

Compliance with—and exceeding—industry standards:
We monitor changes in local, state, and federal regulations to ensure all providers stay current. At BestCareMatch™, we go beyond minimum requirements, encouraging homes to maintain best-in-class safety protocols and emergency preparedness.

Transparent reporting:
Families receive clear, honest information about any provider’s inspection history, safety record, and care practices—empowering them to make choices with full visibility and understanding.

Personal accountability for every placement:
If issues arise or standards fall short, we address problems directly and promptly—holding ourselves and our partners to a higher standard without excuses or delay.

Why it matters:
Quality assurance and safety aren’t just checkboxes— they’re the foundation for trust, comfort, and peace of mind. By maintaining exceptional oversight, setting higher expectations, and acting swiftly on feedback, BestCareMatch™ ensures every family and care provider feels confident, secure, and truly supported throughout their journey.

Principle 8: Continuous Improvement & Community Partnership

At BestCareMatch™, we believe that excellence in senior care is never static—it’s a journey of learning, adapting, and collaborating with the people and organizations that shape our communities. Continuous improvement and deep-rooted partnership are woven into every part of our process, making us more responsive, innovative, and effective with every family and provider we serve.

How we champion continuous improvement and community partnership:

Active listening and regular feedback:
We invite ongoing input from families, providers, and community professionals—listening carefully to successes and challenges so we can refine our services, address unmet needs, and quickly implement better solutions.

Staying ahead of evolving needs:
As regulations, community demographics, and industry standards change, we adapt. We regularly review best practices, emerging research, and local trends, ensuring our approach remains both relevant and forward-thinking.

Building bridges with local organizations:
By collaborating with hospitals, social workers, senior centers, and advocacy groups, we connect families and providers to a wider network of resources and knowledge—not just to homes, but to true community support.

Shared learning and education:
We offer up-to-date guides, workshops, and direct consultations that empower families, providers, and professionals alike. Our goal is to share what we learn and foster growth throughout the care community.

Championing community-driven solutions:
Our partnerships are not just about referrals—they’re about strengthening the local senior care system. When we see gaps or opportunities, we rally partners, leverage local expertise, and work together on solutions that benefit everyone.

Why it matters:
Continuous improvement ensures that our service is always moving forward, informed by real voices and changing needs. Community partnership means our impact is multiplied—not only for the families and providers we directly serve, but for the senior care landscape throughout Washington. BestCareMatch™ thrives on collaboration, growth, and a shared dedication to making every care journey stronger than the last.

Washington State Senior Care Placement Resources

Official Guidelines, Legal Protections & Family Support

mExplore these trusted, state-approved resources to understand your rights, care options, and regulatory expectations as you navigate senior care placement in Washington:

WA Department of Social & Health Services
Resources for Aging, Long-Term Support Services & Medicaid Information
Learn about programs, eligibility, and elder advocacy statewide.>>>

Pierce County Aging & Disability Resource Center
Local Advice and Support for Seniors and Families in Tacoma & Pierce County
Connect for unbiased help with care planning and support services.>>>

WA Medicaid Long Term Care Programs and Eligibility
Apple Health/Medicaid Coverage, Application Guidance & Approved Providers
Find out exactly what long-term care services are covered and how to access them.>>>

WA Elder and Vulnerable Adult Referral Agency Law
Legal Standards for Placement Agencies & Family Protection (RCW 18.330)
Review official policies, agency responsibilities, and consumer protections.>>>

WA Assisted Living Facility Consumer Rights
Provider Licensing, Resident Protections, & Complaint Procedures
Understand your rights, facility standards, and how to ensure care quality.>>>


BestCareMatch™ aligns every placement with Washington’s laws, regulations, and consumer protections—empowering you with safe, informed choices and the confidence of Gold Standard ethical care.

Need Guidance Choosing the Right Care?
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You’ve seen our Core Principles—now experience the BestCareMatch™ difference for yourself.
Connect directly with a dedicated senior care advisor and take the first step toward safe, compassionate placement for your loved one.>>>

Or learn more about us before you decide:

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BestCareMatch™ — The Gold Standard for Senior Placement
Washington’s most transparent, client-centered, compliance-driven placement service. No profit-driven steering. No privacy violations. Just honest, ethical support, every step.