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Washington Senior Care Referrals: Support for Families and Care Teams

To: Our Referral Partners

Dear Discharge Planning & Case Management Team,

Warm greetings from BestCareMatch™.

My name is Sophi Garcia. With years of experience serving Medicare clients, families, and adult care homes across Washington, I’ve witnessed firsthand the essential role you play in supporting patients through life’s most delicate transitions.

Families can bring their care and coverage questions together in one conversation. We help them prepare for provider and program discussions. Families pay no placement fee; optional paid resources and provider services are explained separately.

My goal is to help families organize practical placement questions while your team continues its clinical work.

A healthcare professional reviewing a tablet with a seated person.

With deep gratitude for your partnership, I offer my services as both a Licensed Full Lines Insurance Broker and Certified Medicare Specialist, so that patients and families enduring uncertainty and transition can access clear, unbiased support—at no cost—precisely when clarity and relief are most needed. To start, I provide the following integrated services:

  • Plain-language help with Medicare and Medicaid questions. The responsible agency or plan decides eligibility and coverage.
  • Help organizing coverage questions and locating application resources. Legal, financial, spend-down, and appeal advice should come from the appropriately qualified professional.
  • Care options to discuss in light of the person’s needs, preferences, budget, and coverage questions.

BestCareMatch helps families connect care-setting questions with the coverage questions they need to ask. We explain our role, identify information to confirm, and help families prepare for conversations with providers, plans, and public agencies.

Medicare diagram showing hospital insurance, medical insurance, prescription drug plans, and Medicare Advantage plans.

BestCareMatch™ was founded at the direct request of the clients, families, and adult care home owners I’ve served for years. They sought a truly transparent, relationship-focused alternative to the high-cost, transactional approaches that had long characterized the senior placement industry. Again and again, I listened as those I worked with described their need for something different—a compassionate, trustworthy advisor and a community built on genuine service. BestCareMatch™ was created to answer that call: to provide a real, ongoing partnership that puts residents’ needs first at every stage of life, always prioritizing well-being above all.

Over the years, clients and families have expressed frustration about how, in seeking senior placement help, their personal information was often sold or shared with call centers and third parties—resulting in a flood of unwanted calls and a sense of lost control. BestCareMatch™ was born to offer a truly secure and private process: an advisor helps you understand the referral process and appropriate information sharing. We do not sell your information as marketing leads. We believe families deserve support without risking their privacy or being overwhelmed by impersonal outreach.

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Here is what your team and the family can expect:

  • We review available licensing and provider information and help families identify details to confirm directly. Official oversight remains with the responsible agencies.
  • Confidentiality and privacy are paramount. We do not sell referrals as marketing leads. Information sharing for a referral follows the applicable authorization and privacy requirements.
  • We help with provider questions, tour arrangements, and the placement steps agreed with the family.
  • Referrals receive a response within one hour whenever possible.
  • You work directly with a healthcare professional who understands the local landscape.
  • Families pay no fee for placement assistance. Permitted private-pay referral compensation is disclosed before referral. Optional planning resources and provider services are separately priced.

Our support includes:

  • Adult Family Home Placement
  • Assisted Living & Memory Care Placement
  • Skilled Nursing, Respite, and Hospice
  • Independent Living Support
  • Developmental Disability Resources
  • Help Preparing Medicaid & Medicare Questions
  • Complimentary Facility Tours & Transition Support and more—full list enclosed
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Easy Ways to Refer:

Text, email, or use our inquiry form to start a referral conversation. Choose the contact method that works for you:

  • Text (206) 586-3231 with your facility and a preferred call time. Please ask how to share patient details before sending identifying or sensitive records.
  • Email: refer@bestcarematch.com or welcome@bestcarematch.com
  • Online: Connect or schedule a call at bestcarematch.com/connect-with-bestcarematch/
  • Website: Submit a referral or learn more at www.bestcarematch.com

Ask us for the current referral form and the appropriate way to share it. During a scheduled call, we can help you complete the intake. Please choose whichever option is easiest—we are here to support you every step of the way, with a focus on timely, compassionate service.

An older couple reviewing paperwork with another person at a table.

Thank you for your ongoing commitment and tremendous service to our community. It would be a privilege to support your mission—ensuring that every patient, and every family, experiences care and support defined by clarity, security, and dignity.

With sincere respect,

Sophi Garcia

Looking for care in another state? Request online care guidance. We confirm available support and state requirements before individual referrals. In-person consultations are in Washington; requests for visits elsewhere are reviewed individually.

Four older adults smiling together for a group photograph.