Listening. Clear Information. Respect for Your Choice.
These eight principles guide how we support families and work with care providers.
8 Core Principles of BestCareMatch™
What They Mean for Your Family
Finding care involves more than comparing vacancies. These principles explain how we approach conversations, information sharing, and decisions with families in Washington.
Principle 1: Person-Centered Support
We begin with the person seeking care: their needs, preferences, routines, and the people they want involved.
How we put this into practice:
Listen first: Tell us what matters most and what has changed.
Discuss practical needs: We consider location, budget, daily support, culture, and family connections.
Make room for questions: You can ask for clarification or revisit a decision.
Respect your choice: You and your family choose whether to proceed and which provider to consider.
Why it matters: A useful care search starts with understanding the person’s daily life and priorities.
Principle 2 : Privacy & Trust
Care conversations may involve sensitive information. We explain what is needed and encourage you to ask how it will be handled.
How we put Privacy & Trust into action:
Start with basic information: Share your location, the help you are seeking, and your preferred contact method.
Ask before sending records: We can discuss an appropriate way to provide sensitive information.
Review our Privacy Policy: It explains how information is collected, used, and shared, including legally permitted or required disclosures.
Discuss communication: Tell us which people should be involved in your care search.
Why it matters: Understanding information practices helps you decide what to share and ask questions before proceeding.
We welcome questions about privacy and how to contact us with a concern.
Principle 3 : Transparency & Integrity
You deserve understandable information about the placement process, service limits, and costs.
How we embody Transparency & Integrity:
Explain our role: We provide non-clinical placement guidance. Providers, clinicians, and agencies make the decisions within their responsibilities.
Clarify placement fees: BestCareMatch does not charge families for placement assistance. Separately priced products and services have their own terms.
Discuss referral compensation: Eligible private-pay placements may involve a provider-paid referral fee. Ask how this applies to the options you are considering.
Identify what needs confirmation: Provider rates, openings, services, and admission criteria may change.
Why it matters: Clear expectations help families compare options and ask questions before making a commitment.
Placement Assistance Without a Family Fee
We can explain what our placement assistance includes and which care charges or separately priced services are outside it.
Principle 4 : Personalized Matching
We help you consider how a care setting fits the person’s stated needs and everyday preferences.
Personalized matching means:
Listen to priorities: Location, budget, routines, language, food, and family connections can all matter.
Compare practical details: Ask providers about staffing, services, admission requirements, costs, and care limits.
Include the person: Invite the person seeking care to participate in the way that works for them.
Review changing needs: If circumstances change, revisit the options and involve the appropriate healthcare professional.
Why it matters: A thoughtful comparison helps families understand trade-offs and prepare for a decision. The receiving provider must confirm whether it can meet the person’s care needs.
Principle 5: Family and Provider Communication
Families and providers need a shared understanding of care needs, expectations, and responsibilities.
How we support that conversation:
Encourage direct questions: Families can ask providers about services, costs, daily life, and admission criteria.
Clarify expectations: Discuss what is included and what happens if care needs change.
Support introductions: We help coordinate appropriate conversations and available tours.
Keep the choice with you: The family chooses a provider, and the provider determines whether it can accept the placement.
Why it matters: Open conversations help both sides understand what the proposed arrangement involves.
Principle 6 : Results & Accountability
We explain our role, welcome feedback, and address questions about the support we provide.
How we live Results & Accountability:
Invite feedback: Tell us what helped and what remains unclear.
Discuss follow-up: Ask what contact and support are available after a move.
Respond within our role: We can help identify the appropriate provider, professional, or agency for a concern.
Learn from experience: Feedback helps us improve information and communication.
Why it matters: You should know who to contact and what help to expect.
Principle 7: Provider Information and Safety Questions
Care decisions benefit from current information and direct questions. A referral or listing does not certify safety or future care quality.
Questions and Information to Review:
Licensing and inspection records: Use official state resources to review available provider records and ask about anything that needs explanation.
Current care capabilities: Confirm the provider’s services, staffing, admission criteria, care limits, and openings.
Emergency and care procedures: Ask how the provider handles emergencies, medication support, changes in needs, and communication with families.
Written agreements: Review costs, included services, notice requirements, and any additional charges before signing.
Reporting concerns: Ask the provider how to raise a concern and contact the appropriate professional or agency when needed.
Why it matters: These questions help families understand a provider’s responsibilities and the information still needed for a decision.
Principle 8: Continuous Improvement & Community Partnership
We listen to families, providers, and community professionals to improve the information and support we offer.
How we champion continuous improvement and community partnership:
Listen to feedback: We welcome questions, suggestions, and accounts of what was helpful or difficult.
Review changing information: We direct families to current official sources and identify details that need confirmation.
Connect with local resources: We help families identify relevant community organizations, care professionals, and public agencies.
Share practical information: Our resources and conversations focus on questions families can use when exploring care.
Understand service gaps: When a need is outside our role, we help identify who may be able to answer the question.
Why it matters: Listening and reviewing our work helps us provide more useful support over time.
Washington State Senior Care Placement Resources
Official Guidelines, Legal Protections & Family Support
Explore these official resources to understand your rights, care options, and regulatory expectations as you navigate senior care placement in Washington:
Use official resources to confirm current requirements, provider information, and program decisions. We can help you organize questions for the appropriate contact.
BestCareMatch™ — Washington Senior Care Placement Washington senior care placement guidance for families and care providers. Care needs guide the conversation. Referral compensation and privacy practices are explained before you proceed.
