Dear Discharge Planning & Case Management Team,

Warm greetings from BestCareMatch™.

My name is Sophi Garcia. With years of experience serving Medicare clients, families, and adult care homes across Washington, I’ve witnessed firsthand the essential role you play in supporting patients through life’s most delicate transitions.

I have profound respect for the pivotal role you and your colleagues play—not only coordinating clinical care, but also advocating for patient dignity, transitions, and family well-being under often challenging circumstances. Your dedication sustains the continuity and hope families need most.

At BestCareMatch™, my commitment is to extend that advocacy by providing a uniquely integrated approach: drawing on both my experience with a background that bridges both insurance guidance and care placement, I am able to guide families through the full landscape of eligibility and support options—offering clarity where it matters most, always without cost or obligation.

I help every family understand all available coverage pathways—long before placement decisions are needed. With this, every referral receives an in-depth, confidential eligibility review as a standard part of our service. Families benefit from comprehensive financial guidance and unbiased placement, with no unsolicited calls, costs, or surprises, ever.

By relieving the burden of coverage analysis and paperwork, my goal is to free your team to focus on clinical outcomes, knowing your patients and families are receiving transparent, ethical, and fully personalized care navigation.

As you work tirelessly to coordinate safe transitions and long-term plans for your patients, I want to introduce BestCareMatch™ as an extension of your team’s commitment to effective, client-centered care.

With deep gratitude for your partnership, I offer my services as both a Licensed Full Lines Insurance Broker and Certified Medicare Specialist, so that patients and families enduring uncertainty and transition can access clear, unbiased support—at no cost—precisely when clarity and relief are most needed. To start, I provide the following integrated services:

• Comprehensive Medicare and Medicaid eligibility analysis for every referred client, helping families clarify benefit pathways before any placement decision is made.
• Hands-on assistance with coverage questions, “spend down” strategies, application forms, and appeals, reducing the burden on your staff and helping avoid delays or disruptions in care.
• Vetted provider matching that always factors in insurance, funding realities, and each client’s individual needs.

Currently, no placement resources truly integrate this level of health policy, insurance, and financial guidance with compassionate navigation through the complex world of senior living and skilled care, except with BestCareMatch™. My approach is designed to save hospital teams and families time, reduce preventable denials, and ensure every discharge is both sustainable and well-informed.

BestCareMatch™ offers a truly unique combination of placement, insurance, and benefit expertise under an uncompromising, no-cost, service-driven mission. This “all-in-one” clinician, financial, and care navigation approach is unmatched among traditional senior placement providers in Washington or beyond. Most competitor agencies focus on matching families to living options and may refer out for insurance or Medicare questions, but do not combine these specialties internally. Very few placement agencies employ fully licensed insurance agents or provide detailed benefit/eligibility analysis as a standard part of their placement process. Typically, families are left to handle coverage questions, enrollment, and benefit maximization on their own or through outside advisors.

BestCareMatch™ was founded at the direct request of the clients, families, and adult care home owners I’ve served for years. They sought a truly transparent, relationship-focused alternative to the high-cost, transactional approaches that had long characterized the senior placement industry. Again and again, I listened as those I worked with described their need for something different—a compassionate, trustworthy advisor and a community built on genuine service. BestCareMatch™ was created to answer that call: to provide a real, ongoing partnership that puts residents’ needs first at every stage of life, always prioritizing well-being above all.

Over the years, clients and families have expressed frustration about how, in seeking senior placement help, their personal information was often sold or shared with call centers and third parties—resulting in a flood of unwanted calls and a sense of lost control. BestCareMatch™ was born to offer a truly secure and private process: every referral is handled directly by a trusted advisor, never shared or sold, and always kept confidential. We believe families deserve support without risking their privacy or being overwhelmed by impersonal outreach.

Our mission is clear—to deliver senior care placement rooted in authentic relationships, personalized support, and unwavering respect for the unique needs of each individual, always at no cost to families or individual clients.

8 Core Principles of BestCareMatch™ – Transforming Senir Care in Washington → Read More

Aside from the integrated services, more values and factors set BestCareMatch™ apart:

• Every placement is handled exclusively by licensed, vetted, and continuously monitored providers.
• Confidentiality and privacy are paramount. Referrals are always secure, never shared or sold.
• We manage all legwork—vetting, coordination, and follow-up—so you can focus on your patients.
• Referrals receive a response within one hour whenever possible.
• You work directly with a healthcare professional who understands the local landscape.
• Our services are paid for only by care providers, never by families—no surprises, ever.

Complete BestCareMatch™ Service Portfolio → Read more

Our support includes:

• Adult Family Home Placement
• Assisted Living & Memory Care Placement
• Skilled Nursing, Respite, and Hospice
• Independent Living Support
• Developmental Disability Resources
• Medicaid & Medicare Eligibility Consultations
• Complimentary Facility Tours & Transition Support and more—full list enclosed

For urgent needs, we recommend texting for the fastest response. You may also choose the method that best fits your workflow:

• Text (253) 518-5498 with the patient’s name, your facility, and preferred call time for our quickest response.
• Email: refer@bestcarematch.com or welcome@bestcarematch.com
• Online: Connect or schedule a call at bestcarematch.com/connect-with-bestcarematch/
• Website: Submit a referral or learn more at www.bestcarematch.com

Connect With Us →🫴 Contact Us →📳

I’ve attached to this letter copies of a one-page referral form for call preparation or for scanning to send via email, and a full set of informational materials. For the scheduled call, we’ll help you complete the intake. Please choose whichever option is easiest—we are here to support you every step of the way, with a focus on timely, compassionate service.

BestCareMatch™ serves and lives as the Gold Standard Senior Care Placement →Read More⛨

We respond as soon as possible to all placement needs. We are proud to be the first placement group in Washington built on transparency, cost efficiency, strict HIPAA-compliant client protection, data security, senior-centered values, and an integrated complete service.

Thank you for your ongoing commitment and tremendous service to our community. It would be a privilege to support your mission—ensuring that every patient, and every family, experiences care and support defined by clarity, security, and dignity.

Again, I express my deep gratitude for the opportunity to collaborate in improving patient transitions and family outcomes. Let us help you help families—seamlessly, compassionately, and with the best care match always.

With sincere respect,

Sophi Garcia

Senior Living & Placement Consultant

Licensed Full Lines Insurance Broker | Medicare Specialist

Email: refer@bestcarematch.com | Mobile: 253.518.5498 (pls. text first)

Know Us More → Our Origin & Story