A Sister’s Years-Long Search Resolved in Hours

#1 Senior Safety, Placement Outcomes, and Real Cases | BestCareMatch™ Impact Stories

Real Families. Real Clarity. Real Support When It Is Needed Most.

From Quiet Risk to Safe Stability: Timely, Hands-On Support in a Critical Moment

At BestCareMatch™, every referral reflects a simple principle:
No senior should navigate complex care decisions alone.

Our Impact Stories highlight real situations where timely guidance, clear information, and coordinated action helped families move from uncertainty to safety. These are not dramatic events — they are everyday realities for many older adults and caregivers who have been trying to navigate a difficult system without a clear path.

Background

For many years, Ms. Cel, a woman in her 90s, continued living independently in her long-time housing community. She managed as best she could, but gradually, daily tasks became more difficult. Persistent chronic pain affected her balance and mobility, and without access to mobility devices or regular support, she became increasingly vulnerable to falls and injuries.

Despite not having an active driver’s license, she continued driving short distances to meet essential needs. It was not a matter of choice but necessity — a common situation for older adults with limited support networks. This placed her at significant personal and community risk, even though she had no intention of harming herself or others.

Her younger sister, Ms. Liz, had been trying to help for years. Like many family caregivers, she found the process overwhelming:
Medicaid options, safety assessments, AFH searches, care criteria, state guidelines — there was no single place to start, no one to walk her through the steps, and no team to help her translate her concerns into action.

How They Reached BestCareMatch™

By chance, during a Filipino community gathering, Miss Liz picked up a BestCareMatch™ brochure. She reached out the same day, unsure what to expect but hopeful for clarity.

Immediate Response and Hands-On Support

BestCareMatch™ responded promptly and took the following steps:

1. In-person home visit to understand immediate safety needs

We accompanied Ms. Liz to check on her sister’s condition, mobility, and environment. During this visit, Ms. Cel shared that she had recently hit the side of the road while driving, resulting in damage to her vehicle. She was uninjured, but deeply shaken. This incident revealed the urgent need for a safer support structure.

2. Direct coordination with DSHS/HCS

We contacted the appropriate state offices to clarify the immediate assessment and safety steps required for urgent placement.

3. Transportation and touring of care options

We drove both sisters to view multiple adult family homes, focusing on the providers Miss Liz wished to consider. After touring, the second home felt like the best fit — safe, culturally comfortable, and aligned with Ms. Cel’s care needs.

4. Medicaid pathway clarification

We explained what steps were necessary for eligibility review, what could be done immediately, and what to expect next.

5. Same-day transition to a safer, supported environment

With the provider’s availability and the family’s readiness, Ms. Cel moved into a supportive AFH that same day.

Outcome

Today, Ms. Cel is settled in a stable, supportive home environment where her mobility, comfort, and daily needs are attended to.
Ms Liz finally has clarity and peace after years of uncertainty.

This case reflects how coordinated action, clear communication, and hands-on support can immediately improve the safety and well-being of vulnerable seniors.

Why We Share This Story

This Impact Story represents what BestCareMatch™ strives to provide every family:

  • Clear guidance for families who have been navigating concerns for years
  • Support for seniors with mobility limitations, chronic pain, or safety risks
  • Accurate Medicaid and benefit navigation at the earliest stage
  • Hands-on coordination when urgent decisions are needed
  • Culturally competent communication in familiar community settings
  • Respect for the dignity and privacy of every individual involved

There is no embellishment here — just a straightforward account of a family that needed direction, and the timely steps that helped them find it.

Our Commitment

Every Impact Story is shared with respect and permission, with identifying details adjusted as appropriate.
We do not dramatize cases. We focus on clear, professional accounts that reflect real conditions, real barriers, and real solutions.

BestCareMatch™ continues to support families across Washington who need simple, trustworthy guidance during transitional moments — whether urgent or planned.

If You Need Support

You do not need to navigate this alone.
Our placement guidance is always free for families and handled with professionalism, discretion, and cultural sensitivity.