BestCareMatch™ Proprietary Facility Implementation
The BCM AFH Compliance System™ Installed for Your Facility
Receive the proprietary BCM system, facility-specific implementation, on-site installation, and on-site staff system-use training—then choose the record-organization pathway that fits your active occupancy today.
Founder introductory pricing • One Washington AFH location • BCM system included—$497 regular retail value • On-site installation, training, and guided support through Day 30 • No required software subscription today
The value is the installed system
You are not paying BCM for free government forms.
Every package includes one facility-use copy of the proprietary BCM Compliance System™—$497 regular retail value—configured and installed for one Washington Adult Family Home, with on-site staff system-use training and guided implementation support through Day 30. Free DSHS forms remain free and are never represented as BCM-owned content.
A system is only valuable when it works inside the home
BCM applies founder-led, AFH-specific implementation judgment to configure the proprietary system around the selected active-resident count and the facility’s approved workflow.
Current and older records are mixed together
The service separates current material from archive or superseded material using the approved facility rule—without destroying the originals.
The location of one document depends on memory
Master locators, standard labels, file names, and indexes create a clearer retrieval pathway for authorized users.
A digital copy alone would reproduce the disorder
The complete pathway adds source inventory, controlled scanning, naming, quality review, exception visibility, and secure handoff.
Inside the system included with every package
Nearly 500 pages of AFH compliance infrastructure—not simply a stack of forms.
Your facility receives the Washington AFH & ALF Inspection-Ready Compliance System™, configured for the applicable Adult Family Home pathways. Its five-layer architecture helps a provider move from understanding a requirement to verifying it, following an execution path, locating supporting evidence, and practicing the response. The on-site service then translates that system into the home’s working environment.
| System component | What is included | Practical value for the AFH |
|---|---|---|
| Substantial operating reference | Approximately 490 pages organized across 11 modules, with 12 built-in operational controls, 16 ready-to-use appendices, and 15 core checklists. | Brings broad provider-side guidance, controls, and working tools into one navigable facility resource instead of leaving the team to reconstruct the operating structure from scattered sources. |
| Five-layer learning and execution architecture | Orientation, checklists and tables, standard reference, Visual System Workflows, and Mock Survey Q&A. | Supports different real-world needs: learn the topic, verify key items, return to detail, follow the next action, and practice locating the evidence. |
| Six master response systems | Mock Survey Inspection; Emergency Response Command; Incident + Abuse Prevention; Medication + MAR Control; Administrative Control + Correction; and Resident-Funds Management. | Gives the provider repeatable starting points for situations where roles, timing, documentation, follow-through, and accessible proof matter. |
| 102+ problem-solution pathways | Nineteen provider-problem categories with plain-language routing through the essential what, why, who, when, where, and how questions. | Helps a team begin with the problem in front of them—such as an incomplete staff file, an incident, unclear emergency roles, a funds question, a deficiency, or a request for proof—and route to the relevant system action. |
| Visual navigation and proof location | Visual workflows, locator maps, risk flags, module badges, proof tests, stop controls, and four inspection-readiness stages. | Reduces dependence on memory by connecting the topic to the responsible pathway and the place where current supporting evidence should be found. |
| Broad AFH operating coverage | Source-routed support across core licensing and management responsibilities, personnel and training records, resident records and care-planning documentation, resident rights, abuse prevention and reporting, medications and MAR controls, emergencies and evacuation, physical-plant readiness, inspections, corrective action, and resident funds. | Gives new and established providers a more coherent administrative framework for daily operations, team orientation, internal review, and preparation for authorized oversight. |
| Source routing and plain-language terms | Key terms and routes back to controlling WAC, RCW, DSHS, ALTSA, and Residential Care Services sources. | Helps the provider identify where current official requirements must be verified when a rule, form, agency instruction, or facility circumstance changes. |
| Facility implementation and training | Founder-led configuration, on-site installation, on-site system-use training for designated staff, and guided implementation support for up to 30 calendar days. | Moves the system from a valuable reference into a facility-specific structure that designated personnel can learn to file into, navigate, retrieve from, and maintain. |
The System is designed to provide unusually broad, source-anchored coverage of core Washington AFH operating and documentation responsibilities. It cannot account for every facility fact, professional judgment, resident-specific need, local requirement, future rule change, or action by personnel. Current official sources control, and the licensed provider remains ultimately responsible for day-to-day operations, care, records, supervision, required training, and compliance.
A controlled on-site implementation
From proprietary system to an installed working structure your team can follow.
The signed scope controls the schedule, handling method, approved sources, destination, and acceptance process.
Scope & configure
Confirm the active-resident classification, licensed capacity, record locations, source volume, approved destination, decision owner, and facility workflow.
Install the BCM system
Install the facility-use BCM Compliance System™, chart sequence, labels, dividers, locators, current-versus-archive pathway, and tracking tools on site.
Digitize when selected
For the complete pathway and when resident sources exist, scan approved sources, apply OCR when successful, organize files, reconcile, and document exceptions.
Train, hand off & support
Provide on-site system-use training, deliver the physical and included digital systems, document responsibilities, and provide guided implementation support through Day 30.
Nine active-resident selections • Two installed service paths
Choose the founder introductory package that fits your resident-record workload now.
Every founder introductory package includes the proprietary BCM Compliance System™—$497 regular retail value—facility-specific configuration, on-site installation, on-site staff system-use training, and guided implementation support for up to 30 calendar days. First choose the exact number of active resident records at project start. Then choose the physical pathway or the complete physical-plus-digital pathway.
| Your AFH stage | Physical system installation | Physical + digital system installation | Digital volume included | Next step |
|---|---|---|---|---|
| 0 active residentsPre-Opening FoundationBuild the empty physical and optional digital structure before resident paperwork accumulates. | $1,297Founder introductory price. BCM system, empty record slots, admission pathway, filing station, locator, guide, on-site installation, training, and guided implementation support. | $1,997Founder introductory price. Physical foundation plus digital folder library, naming protocol, index, access framework, backup-responsibility checklist, installation, training, and guided support. | No resident-source scanning. No resident records exist yet; this selection establishes the foundation. | Continue to BCM Shop |
| 1 active residentFirst AdmissionInstall the first active resident record while the system is still easy to standardize. | $1,797Organization of one active resident chart plus future empty slots through licensed capacity. | $2,797Everything in physical installation plus controlled conversion, digital organization, and handoff. | Up to 2,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
| 2 active residentsFirst AdmissionsBuild a consistent structure for the home’s first two active resident records. | $1,997Organization of two active resident charts plus future empty slots through licensed capacity. | $3,497Complete physical installation plus controlled conversion, indexing, quality review, and handoff. | Up to 4,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
| 3 active residentsGrowing HomeStandardize three active resident records before the home reaches fuller occupancy. | $2,497Organization of three active resident charts plus future empty slots through licensed capacity. | $4,497Complete physical installation plus controlled digitization, indexing, quality review, and handoff. | Up to 6,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
| 4 active residentsGrowing HomeInstall a consistent working structure for four active resident records. | $2,897Organization of four active resident charts plus future empty slots through licensed capacity. | $5,297Complete physical installation plus controlled digitization, indexing, quality review, and handoff. | Up to 8,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
| 5 active residentsEstablished Growing HomeA substantial active-record workload approaching full standard occupancy. | $3,297Organization of five active resident charts plus the installed facility system, locators, training, and guided support. | $5,997Complete physical installation plus controlled digitization, indexing, quality review, reconciliation, and handoff. | Up to 10,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
| 6 active residentsFull Six-Resident HomeThe complete standard Washington AFH active-record workload. | $3,497Organization of all six active resident charts, supplies, locators, trackers, training, handoff, and guided support. | $6,497The full physical system plus controlled conversion and a structured, searchable-when-OCR-succeeds digital archive. | Up to 12,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
| 7 active residentsLicensed Expanded HomeBeyond Washington’s standard six-resident AFH capacity; available only when the license authorizes seven residents. | $3,997Seven active resident charts plus expanded-capacity source routing, locators, supplies, training, and guided support. | $7,497Expanded physical installation plus controlled conversion, indexing, reconciliation, quality review, and handoff. | Up to 14,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
| 8 active residentsFull Licensed Expanded HomeBeyond Washington’s standard six-resident AFH capacity; available only when the license authorizes eight residents. | $4,497Eight active resident charts plus the largest expanded-capacity source-routing, locator, training, and implementation scope. | $8,497The largest physical installation plus controlled conversion, indexing, reconciliation, quality review, and handoff. | Up to 16,000 scan images across the approved active-resident scope. | Continue to BCM Shop |
Why the increase is larger after six residents: Six is Washington’s standard AFH capacity. A home serving seven or eight residents must already hold the applicable expanded-capacity approval and operates within additional state requirements involving management experience, inspection history, safety and evacuation, resident notice, and operational readiness. Each expanded package therefore adds both a complete resident-record module and expanded-capacity system configuration; the digital pathway also adds up to 2,000 scan images for each additional resident. This is BCM implementation scope—not a government fee, licensure service, compliance certification, or inspection guarantee.
What every founder introductory price includes: One facility-use copy of the proprietary BCM Compliance System™—$497 regular retail value—plus facility-specific configuration, on-site installation, on-site staff system-use training, and guided implementation support for up to 30 calendar days. This is a project-based implementation, not an hourly package; no number of labor, scanning, consulting, or training hours is promised or billed. Pricing is based on active resident records at the confirmed project start—not merely licensed beds. Empty future record slots through current licensed capacity are included. Former-resident archives, extraordinary backlog, unusual source condition, added locations, special travel requirements, or work beyond the stated scan-image cap require a written separate scope before work proceeds. Double-sided pages count as two scan images. The implementation may finish before Day 30; included support remains available through Day 30. Delays in record access, approvals, equipment, or participating staff may require a written timeline adjustment.
BCM Compliance + Physical System Installation
The proprietary BCM system configured and installed with a complete paper-based resident-record structure sized to the home’s current active-resident workload.
BCM founder introductory pricing
One-time implementation • No required recurring BCM software fee
- One facility-use copy of the proprietary BCM Compliance System™—$497 regular retail value
- Founder-led, facility-specific implementation judgment
- Facility-stage intake and secure on-site inventory
- Professional on-site system installation at one Washington AFH
- One consistent resident-chart sequence
- Standard binders, divider tabs, and labels within scope
- Current-versus-archive separation without destroying originals
- Master physical-record locator
- Administrative missing-item and renewal trackers
- Daily filing pathway and maintenance guide
- On-site staff system-use training and guided implementation support through Day 30
No scanning, searchable PDF archive, digital index, or software platform is included.
BCM Compliance + Physical & Digital System Installation
The proprietary BCM system, installed physical structure, on-site training, and a structured facility-controlled digital record archive.
BCM founder introductory pricing
One-time implementation • No required recurring BCM software fee
- Everything included in BCM Compliance + Physical System Installation
- Source inventory and chain-of-custody log when records exist
- Document preparation and controlled scanning within the selected allowance
- Typed-text OCR for searchability when technically successful
- Resident folders, standard file names, master index, and locator
- Quick-retrieval folder, quality-control review, and exceptions log
- Source-to-digital reconciliation and facility acceptance record
- Encrypted handoff plus access and backup responsibility protocol
This is not an EHR or eMAR and does not include ongoing software, live charting, or guaranteed future-platform import.
| Service feature | Physical system installation | Physical + digital system installation |
|---|---|---|
| Proprietary BCM Compliance System™—$497 regular retail value | Included for one facility | Included for one facility |
| Founder-led, AFH-specific implementation judgment | Included | Included |
| Professional on-site facility installation | Included | Included |
| On-site staff system-use training | Included | Included |
| Resident-chart foundation sized to selected active-resident count | Included | Included |
| Empty future slots through current licensed capacity | Included | Included |
| Binders, tabs, labels, filing pathway, and master locator | Included within scope | Included within scope |
| Administrative missing-item and renewal trackers | Included | Included |
| Current-versus-archive separation | Included | Included |
| Guided implementation support through Day 30 | Included | Included |
| Source inventory, controlled scanning, and reconciliation | Not included | Included when resident records exist |
| Searchable PDF archive | Not included | Included when OCR succeeds |
| Digital naming, folder map, index, and quick-retrieval folder | Not included | Included |
| Quality-control and exceptions log | Not included | Included |
| Encrypted digital handoff and backup/access protocol | Not included | Included |
| Required BCM monthly or annual software subscription today | None | None |
Why the implementation matters
A stronger provider system can support Washington’s resident-protection goals.
Washington identifies Adult Family Homes as an important part of the state’s long-term-care system and makes resident health, safety, welfare, and quality central priorities. BCM contributes independently by helping providers install a practical system for the administrative work they remain responsible for. The service supports implementation; it does not create or certify compliance by itself.
| Operational need | Package advantage | Truthful boundary |
|---|---|---|
| Proprietary implementation expertise | The BCM Compliance System™ carries a structured AFH-specific methodology, then founder-led configuration and on-site installation translate it into a working facility pathway. | Professional judgment supports implementation but does not replace the provider’s decisions, supervision, or legal responsibilities. |
| Faster authorized retrieval | Consistent tabs, labels, locators, file names, and indexes reduce dependence on one person’s memory. | Retrieval speed depends on staff following the system and keeping it current. |
| Clearer missing-item visibility | Administrative trackers make unsigned, outdated, misfiled, or apparently missing items easier for the provider to see and address. | BCM does not obtain, create, sign, clinically validate, or correct missing records. |
| Continuity during staff change | A documented filing and retrieval pathway can be taught during orientation and handed forward. | The AFH remains responsible for training, supervision, access decisions, and ongoing maintenance. |
| Protection against accidental disorder | Current-versus-history separation, controlled handling, reconciliation, and documented exceptions reduce silent misplacement during the project. | No system eliminates human error, loss, cyber risk, or unauthorized conduct. |
| Growth from startup to full occupancy | Empty future slots and a standard architecture let the home begin consistently rather than rebuilding after every admission. | New care needs, rule changes, and facility decisions may require later updates. |
| No forced subscription today | The implementation is a one-time scoped service with facility-controlled handoff and no required BCM software fee. | The home supplies and maintains its approved storage, access, backup, and retention environment after handoff. |
| Reputation and public-facing accountability | A usable internal system supports more consistent administrative follow-through and leadership confidence. | BCM does not control inspections, public reports, family perception, referrals, ratings, or business outcomes. |
Washington requires resident records to be useful, confidential, protected, retained, and available for authorized review. Enforcement actions and civil penalties apply to actual noncompliance or violations—not to purchasing or declining this service. State law authorizes civil penalties of up to $3,000 for each incident that violates AFH licensing laws or rules, and an AFH must keep its license and the past three years of inspection reports readily available for public review. BCM’s installed structure can support retrieval and follow-through, but it cannot guarantee compliance, prevent a deficiency, or protect reputation by itself.
Designed for a specific kind of home
A strong fit from pre-opening through expanded licensed occupancy.
New or preparing to open
You have no active residents yet and want empty record systems, admission pathways, locators, and staff orientation established before the first paperwork arrives.
Growing and partially occupied
You have one to five active residents and want current records organized now while preserving a standard foundation for future admissions.
Full or licensed above six
You have six active residents—or seven or eight under an approved license—and need a system sized to the larger record workload and, above six, the expanded-capacity operating context.
Clear service boundaries
Faithful organization—without altering clinical meaning.
The home retains ownership, control, and responsibility for the accuracy, completeness, retention, authorized disclosure, staff access, and ongoing maintenance of its records.
| Area | BCM package work | Excluded or retained by the AFH |
|---|---|---|
| Record content | Administrative inventory, sequencing, labeling, locator creation, and non-altering organization. | Accuracy, completeness, signatures, clinical meaning, required updates, and obtaining missing documents remain with the AFH. |
| Physical records | Organization of approved active-resident sources within the selected active-resident count; originals are preserved and returned. | Destruction, unauthorized disposal, former-resident archives, extraordinary backlog, and added locations are not included unless separately authorized and scoped. |
| Digital conversion | For the complete path: source inventory, preparation, scanning, OCR when successful, naming, indexing, quality review, reconciliation, and secure handoff. | Live charting, data-entry correction, EHR/eMAR implementation, vendor integration, and guaranteed future-platform import are not included. |
| Clinical and legal judgment | Uncertain items are documented for the authorized facility decision-maker. | BCM does not assess residents, reconcile medications, validate orders, provide legal advice, or make clinical, nursing, licensing, or retention decisions. |
| Privacy and security | Controlled project access, documented handling, facility-controlled delivery, and confidentiality/data-handling agreements; a Business Associate Agreement when applicable. | The AFH controls authorized users, storage destination, access after handoff, device security, backups, disclosures, retention, and breach response responsibilities. |
| BCM system and on-site training | One facility-use copy of the proprietary BCM Compliance System™, facility-specific configuration, on-site installation, staff system-use training, and guided implementation support for up to 30 calendar days. | BCM system-use training does not replace AFH administrator training, caregiver orientation, safety training, basic training, specialty training, certification, continuing education, or any other state-required training. |
| Inspection and enforcement | The structure can support more consistent retrieval, maintenance, and administrative follow-through. | No DSHS representation, compliance certification, deficiency prevention, citation reversal, inspection guarantee, fine avoidance, referral benefit, ranking benefit, or regulatory standing is included. |
| Ongoing maintenance | Maintenance guide, staff orientation, and guided implementation support through Day 30 are included. | Ongoing filing, updates, retraining, audit activity, subscription software, and later conversion work are not included unless separately offered in writing. |
Implementation first • Continuity later
No required subscription today. A future optional continuity layer is planned.
BCM is intentionally beginning with a usable one-time implementation. Any later software or managed-continuity service will be introduced only after its scope, safeguards, support model, and pricing are ready.
| Stage | What it means | Cost status | Availability boundary |
|---|---|---|---|
| Available packageOne-time implementation | Choose the exact active-resident count and either physical system installation or complete physical-plus-digital system installation. | One founder introductory project price for the stated scope; no required BCM monthly or annual software fee. | Scheduling follows scope confirmation, agreements, data-handling requirements, and availability. |
| Planned—not openFuture beta continuity period | BCM plans a time-limited complimentary beta period for selected eligible implementation clients to learn and test a future continuity system. | No beta price or complimentary-period duration is being promised or charged on this page. | Completion of a qualifying BCM implementation package is planned as a prerequisite for eligibility; it does not guarantee selection, timing, access, or launch. |
| Future optionMonthly or annual continuity service | If launched, participating homes may choose whether to continue after the beta under then-current written terms. | Pricing is not yet established. BCM’s objective is a conservative, sustainable price—not an unsupported “lowest price” claim. | Optional, separately contracted, and not included in any package shown today. |
Washington record context
Useful, protected, and available records remain the home’s responsibility.
Washington rules require Adult Family Homes to create and maintain resident records in a useful format, protect them from loss, alteration, destruction, and unauthorized use, keep them confidential, retain them, and make them available for authorized review. The rules also identify minimum resident-record content. DSHS training materials instruct prospective homes to set up required record systems before the initial inspection even when the files do not yet contain resident information.
Washington law recognizes Adult Family Homes as an important part of the state’s long-term-care system and states that resident health, welfare, safety, and quality are core public priorities. BCM’s independent system is designed to help providers translate applicable requirements into a more usable working structure. It supports those public goals without acting for the state.
Most AFHs are licensed for no more than six residents. Seven- or eight-resident operation requires department approval under the governing capacity rules and statute. The expanded BCM selections do not apply for, increase, or verify licensure.
Those requirements do not mandate this private service, set BCM’s fees, or constitute government endorsement. Organization and digitization do not by themselves establish compliance or completeness.
Frequently asked questions
Before you choose a service path.
Which occupancy classification should I choose?
Choose the exact number of active resident records that will exist at the confirmed project start: zero through eight. Do not choose based only on licensed bed capacity. Empty future record slots through the home’s current licensed capacity are included, while former-resident archives and exceptional backlog require separate review. Seven- and eight-resident selections are limited to homes already licensed for the applicable expanded capacity.
What does the complete service include when the home has no residents yet?
The $1,997 Pre-Opening Physical + Digital Record Foundation includes the proprietary BCM Compliance System™—$497 regular retail value—facility-specific configuration, on-site installation, the physical record architecture, matching digital folder library, naming protocol, index, access framework, backup-responsibility checklist, synthetic retrieval demonstration, on-site staff system-use training, and guided implementation support through Day 30. It does not charge for or claim to perform resident-record scanning when no resident records exist.
What does the on-site training cover?
BCM trains the provider’s designated personnel to use, file into, locate, retrieve from, and maintain the installed BCM system within the agreed scope. This is implementation and system-use training. It does not replace any Washington-required AFH administrator training, caregiver orientation, safety training, basic training, specialty training, certification, or continuing education.
Can the BCM Compliance System be purchased without on-site installation?
BCM may offer the physical hardbound System separately at its then-current posted price. A standalone purchase provides the educational and operational-organization resource only. The packages on this page add facility-specific configuration, on-site installation, resident-record organization sized to the selected active-resident count, on-site staff system-use training, and guided implementation support through Day 30. Any separately posted Founder’s Edition promotional price applies to that standalone offer—not to the installed implementation described here.
Does buying the BCM system guarantee compliance or a successful inspection?
No. The installed BCM structure is designed to support a provider’s administrative implementation, retrieval, maintenance, and follow-through. The AFH remains responsible for every record, staff action, care decision, required update, training duty, and legal obligation. BCM does not certify compliance, represent DSHS, prevent deficiencies, guarantee inspection results, or eliminate penalties.
Can any AFH select the seven- or eight-resident package?
No. That package is for a home already licensed to serve the applicable seven- or eight-resident capacity and having seven or eight active resident records within the confirmed project scope. Purchasing BCM services does not apply for, establish, expand, or verify licensed capacity.
Why is the price increase larger after six active residents?
Six residents is Washington’s standard AFH capacity. Seven- and eight-resident operation requires specific department approval and additional state requirements involving management experience, inspection history, safety and evacuation, resident notice, and the home’s ability to meet the needs of current and prospective residents. The BCM price reflects another complete resident-record installation, expanded-capacity source routing and system configuration, and—when digital is selected—up to 2,000 additional scan images per added resident. It is not a government fee and does not purchase licensure, certify compliance, or guarantee an inspection outcome.
Is this an EHR or eMAR system?
No. The BCM Compliance System™ is a proprietary facility-use implementation system, not a live electronic health record or electronic medication administration platform. This package does not provide live charting, a clinical database, medication administration functions, vendor integration, or a required software subscription.
Does BCM destroy the original paper records?
No. Original-record destruction is not included. The physical records are organized and returned through the documented project process.
Will every scanned page become fully searchable?
Not necessarily. Typed text is processed for OCR searchability when technically successful. Handwriting, faint originals, damaged pages, unusual formatting, and image-only content may not become fully searchable.
What happens when something appears missing, uncertain, or misfiled?
BCM documents the item for the authorized facility decision-maker. BCM does not silently discard it, create a replacement, decide its clinical status, or alter the source.
What controls the fixed founder introductory price?
Each price covers one Washington AFH location, one facility-use copy of the proprietary BCM system, configuration, on-site installation, on-site staff system-use training, guided implementation support through Day 30, the exact active resident count shown, the listed deliverables, and—when the complete service is selected—the stated scan-image allowance. Double-sided pages count as two images. Additional volume, unusual source condition, former-resident archives, added locations, special travel requirements, or added services require a separate written scope or approved change order before work proceeds. Training logistics and any additional travel charge are disclosed in writing before scheduling. Pricing may change after the introductory period.
Can the digital folders be imported into an EHR later?
The organized folder structure may reduce later preparation work, but compatibility is not guaranteed. Any future mapping, upload, import, or migration depends on the selected vendor’s requirements, file quality and format, facility authorization, and a separate written scope.
Should resident records be emailed when requesting a review?
No. Do not email resident names, dates of birth, diagnoses, medication information, record photographs, sample pages, Social Security numbers, Medicaid numbers, or other resident-identifying information. The initial request should include only general facility stage, binder or box volume, approximate page volume, and preferred timing.
Is the future beta or subscription included with purchase?
No. The future continuity beta and any later monthly or annual service are planned, not currently available, and not included in today’s package price. Completing a qualifying implementation package is planned as a prerequisite for beta eligibility, but does not guarantee selection, access, launch timing, a complimentary-period duration, or future pricing.
Your next step
Choose the installed BCM package that fits your home today.
Select your exact current active-resident count and either the physical or complete physical-plus-digital pathway. Every founder introductory package includes the proprietary BCM system, facility-specific configuration, on-site installation, on-site staff system-use training, and guided implementation support for up to 30 calendar days. For scope confirmation, BCM will ask only for general facility stage, Washington city, approximate binder or box volume, source condition, and preferred timeframe. Do not send resident-identifying information or record pages.