Consumer Health Data Privacy Policy

This is a separate Consumer Health Data Privacy Policy.

Effective date: July 25, 2026
Last updated: July 25, 2026

1. Scope

This Consumer Health Data Privacy Policy explains how BestCareMatch LLC, doing
business as BestCareMatch™, collects, uses, retains, and discloses consumer
health data in connection with BestCareMatch Placement Services.

BestCareMatch provides non-clinical elder and vulnerable-adult placement and
referral support. This policy is not a HIPAA Notice of Privacy Practices and
does not describe BestCareMatch as a medical provider. BestCareMatch’s
placement records are protected under applicable Washington referral-agency and
health-information laws.

For information about orders, FEP, Compliance Systems, Burnout C.U.R.E. Systems™, cookies, and general website use, also read the BestCareMatch Privacy Policy.

2. Consumer Health Data We May Collect

In connection with a requested placement service, we may collect information linked or reasonably linkable to a prospective resident or client that identifies or relates to physical or mental health status, care needs, or efforts to obtain supportive housing or care services.

Categories may include:

  • A person’s identity and contact information in connection with seeking supportive housing or care;
  • Recent medical history relevant to placement;
  • Known medications and medication-management needs;
  • Medical diagnoses, health concerns, symptoms, or reasons for seeking care;
  • Significant behaviors or symptoms that may require special care;
  • Mental illness, dementia, developmental-disability, cognitive, or behavioral information;
  • Assistance needed with activities of daily living, mobility, personal care, supervision, or other support;
  • Accessibility, accommodation, cultural, and language needs;
  • Sleep, food, activity, and routine information relevant to care;
  • Current living situation and geographic preferences;
  • Payment-source information relevant to available care options, such as long-term-care insurance, private payment, Medicaid, or financial assistance;
  • Provider capabilities and care options considered in relation to the person’s needs;
  • Referral, authorization, disclosure, communication, and placement-outcome records; and
  • Information that reasonably indicates a person is seeking health-related supportive housing or care services.

We do not intentionally collect genetic data, reproductive or sexual-health information, biometric identifiers, or precise location data unless it becomes specifically necessary for a service the consumer requests, is legally permitted, and any required notice and consent are provided first.

3. Why We Collect and Use Consumer Health Data

We collect and use consumer health data only as reasonably necessary to:

  • Respond to a request for Placement Services;
  • Complete a placement intake;
  • Understand the prospective resident’s stated needs and preferences;
  • Identify supportive-housing or care providers that appear capable of meeting those needs;
  • Confirm provider availability, capabilities, services, licensing, and enforcement information;
  • Communicate with the client, prospective resident, authorized representative, assisting professional, and selected providers;
  • Make an authorized referral;
  • Provide required disclosures and obtain acknowledgments or authorizations;
  • Maintain referral and placement records;
  • Respond to requests, concerns, complaints, or safety matters;
  • Meet mandated-reporting and other legal duties; and
  • Protect the security and integrity of BestCareMatch systems and prevent fraud or unlawful activity.

BestCareMatch will not collect or use an additional category of consumer health data, or use collected health data for a materially different purpose, without providing any notice and obtaining any consent required by applicable law.

4. Sources of Consumer Health Data

We may collect consumer health data from:

  • The prospective resident or client;
  • A legally authorized representative;
  • A family member or caregiver authorized to assist;
  • A health professional, social worker, discharge planner, case manager, nurse, professional guardian, or other professional involved at the client’s request or as legally permitted;
  • A care-services or supportive-housing provider;
  • Communications, placement forms, authorizations, and documents submitted to BestCareMatch;
  • Official licensing, enforcement, or government information sources; and
  • Information created through the requested referral process, such as referral records, communications, and placement outcomes.

The vulnerable adult should participate in the placement-intake process to the maximum extent practicable.

5. Consumer Health Data We May Disclose

Depending on the requested service and authorization, we may disclose only the categories reasonably relevant to the referral, such as:

  • Identity and contact information;
  • Care type and location requested;
  • Relevant medical history, diagnoses, symptoms, behaviors, medication-management needs, and assistance needs;
  • Language, cultural, accessibility, food, activity, sleep, and routine needs;
  • Payment-source information relevant to provider acceptance;
  • Authorized representative and professional contact information; and
  • Referral, authorization, communication, and placement information.

We do not disclose more consumer health data than is reasonably necessary for the authorized or legally permitted purpose.

6. Parties With Whom Consumer Health Data May Be Disclosed

Subject to required authorization, consent, or legal permission, we may disclose consumer health data to these categories of parties:

  • Selected care-services or supportive-housing providers for an authorized referral and evaluation of whether the provider can meet the prospective resident’s needs;
  • The client, prospective resident, or legally authorized representative;
  • Authorized professionals or support persons, such as a social worker, discharge planner, case manager, nurse, professional guardian, family member, or caregiver assisting with the requested placement;
  • Service providers and processors that provide secure hosting, storage, communications, electronic forms, document management, security, backup, or other operational support under appropriate restrictions;
  • Professional advisers, such as legal counsel, insurers, or auditors, when reasonably necessary and legally permitted; and
  • Government, regulatory, protective-service, emergency, or law-enforcement authorities when disclosure is required or permitted by law, including mandated-reporting and safety obligations.

Specific affiliates: BestCareMatch does not currently disclose consumer health data to a separately operated affiliate for that affiliate’s own purposes. If this changes, this policy will be updated before any newly covered collection, use, or disclosure occurs, and any required consent will be obtained.

7. Authorization and Consent

BestCareMatch may provide a client with the names of providers that may meet the identified needs. Before BestCareMatch gives a provider the client’s name or discloses confidential health-care information, BestCareMatch obtains the authorization required for that referral or disclosure, unless the disclosure is otherwise legally required or permitted.

When Washington’s My Health My Data Act requires consent to collect or share consumer health data, that consent will be clear, specific, informed, voluntary, and obtained before the covered collection or sharing. A consent to share will be separate and distinct from a consent to collect when required.

A general acceptance of website terms or this policy is not, by itself, an authorization to disclose confidential placement health information.

8. No Data Brokerage or Unauthorized Sale of Consumer Health Data

BestCareMatch does not sell consumer health data as a lead list, data-broker
product, advertising audience, or source of unrelated marketing information.

BestCareMatch may receive a provider-paid referral fee for placement services
when permitted and disclosed under chapter 18.330 RCW. Client information is
disclosed only as authorized or legally permitted and as reasonably necessary
to provide the requested referral service. Provider payment does not authorize
unrelated advertising, resale, redistribution, or any use outside the requested
placement service.

If a contemplated disclosure is legally classified as a sale of consumer
health data under chapter 19.373 RCW and is not exempt, BestCareMatch will not
make that disclosure without first obtaining a separate valid authorization
that satisfies RCW 19.373.070.

9. Advertising and Tracking Restrictions

BestCareMatch does not intentionally place Meta Pixel, Meta Conversions API, or similar advertising trackers on:

  • Placement intake forms;
  • Pages that display or collect placement health information;
  • Client authorization or confidential-information forms;
  • Consumer health-data request or appeal forms; or
  • This Consumer Health Data Privacy Policy page.

BestCareMatch does not use consumer health data to create advertising audiences or send health-related placement information to advertising platforms.

10. Retention

BestCareMatch retains placement-referral records for six years as required by chapter 18.330 RCW. Other consumer health information is retained only as long as reasonably necessary for the requested service, authorization, safety, security, dispute resolution, or legal obligation.

If information is subject to a legally required retention period, BestCareMatch may be unable to delete it before that period expires. We will explain the basis for any denial or limitation when required.

11. Your Consumer Health Data Rights

To the extent applicable, you may have the right to:

  • Confirm whether BestCareMatch collects, shares, or sells consumer health data concerning you;
  • Access the consumer health data BestCareMatch maintains about you;
  • Receive a list of third parties and affiliates with whom covered consumer health data has been shared or sold, together with available contact information;
  • Withdraw consent from future collection or sharing;
  • Request deletion of covered consumer health data;
  • Receive a response without undue delay and, when the Washington My Health My Data Act applies, generally within 45 days, subject to one permitted 45-day extension with notice;
  • Receive covered information free of charge up to twice annually, subject to legally permitted limits for manifestly unfounded, excessive, or repetitive requests; and
  • Appeal a refusal to take action on a request.

When chapter 19.373 RCW applies, a disclosure list will include an active email
address or other available online mechanism for contacting the identified third
parties. If a covered deletion request is granted, BestCareMatch will also
notify applicable affiliates, processors, contractors, and third parties of the
request as required. Deletion from archived or backup systems may be delayed
only as permitted by law and, when RCW 19.373.040 applies, for no longer than
six months after authentication.

Clients may also request access to BestCareMatch referral records concerning them under chapter 18.330 RCW.

Rights may differ when information is governed by or exempt under another applicable law, including chapter 70.02 RCW, or when BestCareMatch must retain a record under chapter 18.330 RCW.

12. How to Submit a Request, Withdraw Consent, or Appeal

To begin a request:

  1. Email welcome@bestcarematch.com.
  2. Use the subject line Consumer Health Data Privacy Request or Consumer Health Data Appeal.
  3. State whether you seek access, correction, withdrawal of future consent, deletion, a list of disclosures, or an appeal.
  4. Do not place diagnoses, medications, medical records, payment-card numbers, passwords, or other sensitive details in the initial email.

BestCareMatch will provide a secure method for any sensitive exchange and may request information reasonably necessary to authenticate your identity, authority, and request. You are not required to create a new account to submit a request.

When chapter 19.373 RCW applies, BestCareMatch will respond to an appeal in
writing within 45 days, explain the decision, and, if the appeal is denied,
provide an available method for contacting the Washington State Attorney
General.

13. Security

BestCareMatch restricts access to consumer health data to persons and service providers who need access for an authorized purpose, a requested service, or a legal obligation. We use reasonable administrative, technical, organizational, and physical safeguards appropriate to the nature and volume of the information.

No transmission or storage method is guaranteed completely secure. Do not send sensitive placement or health details through a general website comment, product review, order note, or ordinary support request.

14. Changes to This Policy

BestCareMatch may update this policy when its Placement Services, systems, vendors, or legal obligations change. BestCareMatch will not collect, use, or disclose additional categories of consumer health data, or use existing consumer health data for a materially different purpose, without first providing any notice and obtaining any consent required by law.

15. Contact

BestCareMatch™
Email: welcome@bestcarematch.com
Telephone: 206-586-3231
Website: https://bestcarematch.com