Share what helps. Know why we ask.
Your business page should feel welcoming and give families dependable information. Here is how we separate essential facts, optional details and duties that apply to a particular provider.
Every requested detail has a reason.
A stronger listing helps a family understand your care setting before starting a conversation. We distinguish our publication requirements from useful optional details and from a legal duty that applies to your particular business.
Needed to publish a reliable claim
We need authority to manage the listing, a reliable public contact, accurate business and license facts, confirmation of advertised services, a route to cost information and your authorization to publish your supplied business facts and selected gallery photos.
Why: families need to know which business they are viewing, how to reach it and whether the statements on the page are supported.
Helpful when you choose to share
Routines, meals, activities, languages, access features, care preferences, family communication and dated openings can help families decide what to ask next. You may add these gradually.
Why: these details can connect a family’s stated needs with your actual services. An unanswered optional question stays unconfirmed.
Specific to the rule and provider
A legal request depends on the state, exact license or provider category, program participation, the information, the intended recipient and when it must be supplied.
Why: a notice owed to a resident or regulator is not automatically information that must appear in a public directory.
Your Basic listing comes first.
We use existing Basic business information as the starting record. You should not have to re-enter the same name, location, state, license or public contact unless it is missing, outdated or needs confirmation. Proposed corrections are reviewed separately from your Enhanced additions.
If a licensing category does not apply to your service, explain the category you operate under. We do not invent a license requirement because another type of provider needs one. Authority to edit the profile and the truth of public claims still need confirmation.
The 102-topic coverage map stays behind the guided sections. It is a completeness reference, not 102 mandatory questions. A single document or broad answer does not automatically answer every topic or establish facts that it never states.
Legal requirements need the right scope.
Before labeling information “legally required,” the review needs the current official source, the covered provider, the jurisdiction, the recipient, the timing and whether public display is actually required. If the rule does not apply, the field is not enforced as a legal duty.
Some federal requirements attach to particular programs or covered entities. For example, 42 CFR 483.10 addresses resident rights and information for facilities within its program scope. It is not a universal public-directory questionnaire for every care business.
Privacy obligations also depend on the actual role and information involved. HHS explains the scope of HIPAA covered entities and business associates. Completing a listing is not a legal-compliance certification.
If a question needs legal interpretation, we will review it for the relevant state, provider category and program before presenting it as a requirement. We will explain the source and why it applies to your listing.
Know what you are agreeing to share.
| Information | Publication treatment |
|---|---|
| Approved introduction, business contact and facility photos | Public after payment and your content authorization. Only $299 Complete Setup includes profile creation and personal review by Sophi Garcia; that review occurs within 24 hours of upload submission. |
| Current license and official-record links | Public facts can be shown with their source and check date where appropriate. A source check does not certify overall care quality. |
| Services, staffing arrangements, access features and payment participation | Publish only explicit, confirmed facts with relevant limits. Avoid assumptions from a photo, logo, license category or general phrase. |
| Costs and openings | Publish the provider-approved price details or a route to an itemized quote. Date current-opening claims; use “ask about availability” when an opening is unconfirmed. |
| Source documents and license photos | Used privately for profile preparation; not automatically published as gallery images. Only relevant business facts authorized for publication are extracted. |
| Resident details, private personnel files and payment credentials | Do not submit through the listing workflow. These do not belong in a public provider profile. |
You can decline an optional detail. You cannot use that choice to make an advertised claim misleading or omit information that applicable law requires in that setting. If a claim cannot be substantiated, we work with you to correct it or leave that claim off the page.
An introduction, followed by a real conversation.
Describe what your team can provide, who provides it, relevant limits and how you assess individual needs. Do not use the profile to request unlawful exclusions based on protected characteristics. Accommodation questions should be assessed through a lawful, individual process.
A paid Enhanced profile is identified as paid. It does not buy a higher care-fit recommendation. Optional blanks are not treated as a poor care-quality score. Any separate sponsored promotion must be clearly disclosed, consistent with FTC guidance on advertising disclosures.
A directory listing and a personalized placement referral have different duties. For covered Washington referrals, RCW 18.330.070 requires specified provider information and licensing-enforcement checks. A provider’s uploaded license does not replace BCM’s applicable referral obligations.
Tell us when something changes.
Send changes or concerns to welcome@BestCareMatch.com with the listing link and the fact that needs attention. Distinguish the date you confirmed a business fact from the date an official source was checked. Avoid including resident information when reporting an error.
We review disputed public claims and explain the next step. A provider may correct or add optional information over time. No page promises guaranteed admissions, occupancy, referrals or search ranking.
A clear next step, whenever you are ready.
Questions about your listing, materials or purchase? Email welcome@BestCareMatch.com or call 206-586-3231. Please include your business name or listing link, and leave out resident information.
Helpful pages: Provider Listing Security and Materials Guide · Provider Listing Delivery and Support · Choose your Enhanced plan.