DSHS, APS & HCS Collaboration | Senior Safety Support, Benefit Guidance & Community Placement – BestCareMatch™ Washington

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Community-Based Senior Safety Support Aligned With Washington’s Standards

Older adults in Washington face ongoing challenges that affect their safety, stability, and ability to remain in the least restrictive environment. As a result, DSHS, APS, and HCS teams carry a tremendous responsibility in protecting vulnerable adults and guiding families through complicated decisions. Because these agencies are often overwhelmed, families frequently struggle to understand benefit pathways or safe placement options.

BestCareMatch™ was created to support this gap. We offer a non-clinical, community-based service that helps families move toward safer solutions without replacing or interfering with any government-mandated evaluations, authority, or decision-making.

Our role is simple:
Support your mission by guiding families, identifying non-clinical risks, and reducing preventable crises—always with respect, accuracy, and full transparency.

Our Role in Supporting DSHS, APS & HCS Teams

BestCareMatch™ provides practical, compassionate support designed to complement—not duplicate—your established processes. Furthermore, our team ensures families receive clear explanations that ease confusion and reduce unnecessary escalations.

We assist families with:

  • Non-clinical senior safety screening
  • Identifying environmental, mobility, and social risks
  • Understanding long-term care pathways
  • Clarifying Medicaid and Medicare benefits
  • Navigating Adult Family Home and Assisted Living options
  • Moving toward solutions that reduce preventable harm
  • Avoiding misunderstandings about coverage or government roles

We do not:

  • Perform clinical assessments
  • Replace or replicate APS investigations
  • Conduct HCS CARE or CARE-R assessments
  • Provide medical advice, nursing judgment, or state determinations
  • Interfere with decision-making authority

This page is designed to reassure DSHS and APS teams that your scope is entirely non-clinical, ethical, and supportive.

How BestCareMatch™ Supports DSHS Workflows

We understand that DSHS must balance safety, independence, and resource availability. Therefore, we focus on providing family support that helps reduce delays and prevent crises.

Our work helps DSHS by:

  • Encouraging families to follow correct government pathways
  • Helping seniors transition to safer settings when needed
  • Reducing avoidable emergency room visits
  • Supporting discharge plans initiated by HCS or hospitals
  • Clarifying coverage misunderstandings, which reduces unnecessary calls
  • Providing culturally sensitive support, especially in immigrant communities

Whenever possible, we also encourage families to maintain communication with their HCS or APS representative, so plans remain aligned with state expectations.

How BestCareMatch™ Supports APS Investigations

APS investigators manage some of the state’s most complex and urgent situations. Families are often overwhelmed, unsure where to begin, and unfamiliar with their options. Consequently, APS cases sometimes escalate simply because families do not understand safe alternatives or available benefits.

BestCareMatch™ helps APS by:

  • Identifying non-clinical safety risks during home visits
  • Providing supportive explanations that reduce fear or confusion
  • Helping families understand why certain interventions are recommended
  • Connecting seniors to safer care environments when appropriate
  • Offering guidance that may prevent repeat APS reports
  • Reinforcing APS recommendations to ensure family follow-through

We always respect APS boundaries, authority, and investigative processes.

How BestCareMatch™ Supports HCS Care Teams

HCS teams navigate complex situations that involve benefits, functional needs, and placement evaluations. Families often misunderstand the process, which delays safe transitions.

BestCareMatch™ helps HCS by:

  • Preparing families with accurate expectations
  • Explaining long-term care benefit pathways
  • Supporting timely placement decisions
  • Providing non-clinical observations to families (not state documentation)
  • Encouraging appropriate follow-up with HCS assessors
  • Reducing unnecessary back-and-forth communication

Our team helps seniors and families understand why HCS recommendations matter and how to move toward safer options.

Case Snapshot — When Our Work Supports State Teams

One recent case involved a 90+ year-old senior living alone with no mobility support, no valid driver’s license, and increasing safety risks. APS was contacted, but the family lacked guidance on next steps. Consequently, the situation remained unresolved for years.

After receiving BestCareMatch™ support, the family:

  • Received a same-day non-clinical home visit
  • Understood available benefit options
  • Visited multiple Adult Family Homes
  • Selected the safest environment within hours
  • Prevented further safety incidents and APS follow-up
  • Achieved stability after years of uncertainty

👉 See more real stories here:
BestCareMatch™ Impact Stories
https://bestcarematch.com/bestcarematch-impact-stories/

Our Commitments to DSHS, APS & HCS

To maintain the highest integrity, BestCareMatch™ commits to:

  • Full transparency in all interactions
  • Clear non-clinical boundaries
  • Respect for confidentiality and dignity
  • Compliance with state and federal guidelines
  • Zero-pressure guidance
  • No cost to families
  • No placement fees for Medicaid or Medicare residents
  • Ethical private-pay placement practices
  • Culturally competent support

These commitments ensure our work always supports—not complicates—government responsibilities.

Contact & Collaboration

We welcome the opportunity to work alongside Washington’s dedicated DSHS, APS, and HCS teams. Together, we can reduce preventable harm, support vulnerable adults, and strengthen the path toward safe, stable care.

Call / Text: 253-518-5498
Email: support@bestcarematch.com
Website: https://bestcarematch.com

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